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Privacy Policy

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Last Updated: 31 October 2026

 

1. Introduction

This Privacy Policy explains how I collect, use, store, and protect your information when you visit this website, book a session, or undergo a complementary therapy treatment.

For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, I am the Data Controller of your personal information.

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2. Information I Collect

I collect and process the following types of information:

  • Personal Identification Information: name, email address, phone number, emergency contact, date of birth, and home address.

  • Health and Consultation Data: Information you provide on consultation forms before or during your treatments. This includes medical history, lifestyle details, current symptoms, medications, and notes taken during our therapy sessions.

  • Payment Information: If you pay through this website, your payment details are processed securely by third-party payment gateways. I do not store your credit/debit card details.

  • Technical and Usage Data: IP address, browser type, operating system, and data about how you interact with this website, collected automatically via cookies.​

 

3. How and Why I Collect Your Data

I collect your data under the following legal bases:

 

To Provide Your Treatments (Contract & Vital Interests)

I collect your contact and booking details to manage appointments and deliver the therapy services you request.

 

Special Category Data (Explicit Consent)

Your health and medical history constitute Special Category Data under GDPR. I collect this via consultation forms to:

  • Ensure treatments are safe and appropriate for you.

  • Tailor therapy sessions to your specific health needs.

  • Comply with professional indemnity insurance requirements.

 

Website Performance (Legitimate Interests)

I use cookies to understand how visitors use the website and to keep the site secure and functional.

 

4. How I Store and Protect Your Data

Your data is securely stored using a combination of digital and physical security measures:

  • Website Data: This website is hosted on the Wix.com platform. Your data may be stored through Wix’s data storage, databases, and general Wix applications behind a secure firewall.

  • Consultation Forms: Physical consultation forms are stored in a locked filing cabinet. Digital consultation forms and treatment notes are stored on a password-protected, encrypted device accessible only by me.

  • Retention Period: I retain your consultation and treatment records for a minimum of 7 years after your last treatment (or, in the case of minors, 7 years after they reach the age of 18) to comply with professional insurance and legal obligations.

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5. Sharing Your Data

I value your privacy and never sell your data to third parties. Your data is only shared under the following strict conditions:

  • Third-Party Service Providers: Trusted platforms that help run my business, such as Wix (website hosting), booking software, and payment processors. These platforms are fully GDPR-compliant.

  • Legal/Insurance Obligations: If required by law, court order, or to defend legal claims involving my professional indemnity insurance.

  • Your Safety: In exceptional circumstances where I believe there is a serious risk of harm to yourself or others, I may share information with medical professionals.

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6. Cookies and Tracking Technologies

This website uses cookies to improve your browsing experience, analyze site traffic, and ensure the platform runs securely. Wix uses two main types of cookies:

  • Essential Cookies: Required for system administration, security, and to enable core website functionality (like bookings and shopping carts).

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the site.

You can choose to accept or decline cookies via the cookie banner on this website or by adjusting your web browser settings.

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7. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

  • The right to access: You can request copies of the personal data and treatment notes I hold about you.

  • The right to rectification: You can request that I correct any information you believe is inaccurate.

  • The right to erasure: You can request that I delete your data, subject to my legal and insurance requirements to retain medical records.

  • The right to restrict processing: You can object to or restrict how your data is being used.

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8. Changes to This Policy

I reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please review it frequently.

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9. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to update your information, please contact me directly:

  • Name: Christine Browne

  • Phone: 07913 706794

 

If you are unhappy with how I handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk).

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